March 2019

Good day Andre,

I trust you are keeping well?

Please grant me the opportunity to acknowledge the excellent service I received from Shaun May.
I similarly work in a sales position and know the utmost importance of good customer service.

Shaun recently assisted me with an upgrade, with which I am very happy. There was no fuss, I send him my details and a copy of my ID, an hour later I showed up at your store and everything was in order. Took less than 15min of my time and all was done and I was out of there.

Yesterday (15/09/21) I phoned him again because there was a problem with my internet connection. Shaun informed me that he was not at work at the present time, but will send me a number to phone that deals with the MTN coverage.

Knowing that he was not at work, but still made use of his own time to assists me, and with such a great attitude and professionalism left me with a huge impression.
In future I will definitely recommend, to every person I meet that needs an upgrade or new phone, to go speak to Shaun.

Thank you again Shaun and keep up the good work.

Best Regards
P.A Breytenbach

Good day,

I would like to commend your store and employees for the excellent service that they have provided, Simone Hayward came in on her day off just to be sure we got exactly what we needed and she was very friendly and helpful.

Andre Wille gave me a good compromise and was very friendly and professional.
I am extremely satisfied with the service that I have received.

Kind regards.
Gail

Hi Charnelle,

I trust you are doing well.
I’d just like to thank you for the great service you have given me.
I am very excited about my new phone. Such value for money.

Kind regards,
A Agenbag

Dear Anthea,

I would like to compliment you on one of your staff members – Charnelle Bisschoff – what a lovely lady! she definitely is an asset to your branch!

Keep well,
Marianne

Hi Charnelle.

I trust you’re well.
I’d just like to thank you for your quick and efficient service with my upgrade earlier on. It’s such a pleasure to be helped in such a manner.

Will definitely recommend you and your store to friends and family.

Keep going.

Yours sincerely,

Good afternoon Anthea

I trust this email finds you well.

This email serves to inform you of the exceptional service one of your staff members at MTN Strand Square has given me in my recent application for an extra line.

Nadine has gone above and beyond to assist me in my time of need and I feel she went the extra mile. Nadine is an absolute asset to your establishment and I have faith in the fact that she is going to accomplish great things in the years to come.

It is refreshing to know that there are still people in the world that understands the importance of Customer Service and that can stand as true ambassadors, Nadine surely is one of them
I will be sure to recommend Nadine and your store to my peers and will in future only deal with MTN Strand Square.

Friendly Regards
Waldo

I am so impressed with you and your ability to sort this out. It’s been months now that I have tried to resolve this problem and in days you have given me an answer. Your assistance is very much appreciated. I will certainly do business with you any time. MTN is fortunate to have you on their team. How do I tell them that you have made me more confident in their service through your actions? I really believe you will go far in your life choices with your attitude.

Thank you again

Kevin

Hey Jean-Mari,

Ek komplimenteer graag jou en julle tak se diens. Oor al die jare van by MTN wees was ek altyd deur die Tygervallei gediens. Aangesien ek na omtrent 10 opgegee om deur te kom na hulle oor die telefoon het n kollega my van julle vertel. Ek het met die eerste oproep deurgekom en die res is geskiedenis.

Alles van die beste.

Vriendelike groete,
André

Hi Jacobus

I would like to compliment Thomas on an amazing upgrade he organised for me last week. It really was so easy and he did a great deal of work behind the scenes which I then needed to simply read through, chat to him and sign. Nothing was too much for Thomas. All my questions were answered and he mentioned that if I need any help in the future I should just pop in. Very kind.

Great service! Thanks, Thomas.

I would also like to comment on two other staff members. Unfortunately, I don’t know their names. It’s a woman and a guy. They have also been very helpful on previous occasions. I also find all your staff very friendly and engaging.

Well done on a well-run store. I highly recommend you MTN.

Kind regards
Christa

Hi Anthea,

I trust you are well.
I just want to thank you and Charnelle for the awesome service you provided with my two upgrades while I was in store.
It’s always a pleasure upgrading by you guys in Strand.

Look forward to seeing you guys again in two years.

Regards,
Edward