Good day Andre,
I trust you are keeping well?
Please grant me the opportunity to acknowledge the excellent service I received from Shaun May.
I similarly work in a sales position and know the utmost importance of good customer service.
Shaun recently assisted me with an upgrade, with which I am very happy. There was no fuss, I send him my details and a copy of my ID, an hour later I showed up at your store and everything was in order. Took less than 15min of my time and all was done and I was out of there.
Yesterday (15/09/21) I phoned him again because there was a problem with my internet connection. Shaun informed me that he was not at work at the present time, but will send me a number to phone that deals with the MTN coverage.
Knowing that he was not at work, but still made use of his own time to assists me, and with such a great attitude and professionalism left me with a huge impression.
In future I will definitely recommend, to every person I meet that needs an upgrade or new phone, to go speak to Shaun.
Thank you again Shaun and keep up the good work.
Best Regards
P.A Breytenbach