Good day,

I would like to bring to your attention the great service I received from Melissa today. After speaking to MTN Soneike and having to run around, it was Melissa who made the difference and got the deal sorted for me. She arranged an early upgrade for a 110GB router package and pulled strings to make sure that I was able to collect the modem today by arranging stock as there was no stock available in the store. She was a delight to deal with, a fast thinker and a creative problem solver that understands the importance of eliminating the effort for the customer demonstrating that it is easy to do business with MTN.

Thank you Melissa and keep up the customer service mindset.

Please reward her in some way or form as she went above and beyond and got the job done in record timing.

Courtney Loubser