{"id":7708,"date":"2018-02-14T07:46:25","date_gmt":"2018-02-14T07:46:25","guid":{"rendered":"https:\/\/mavericktelecom.co.za.www3.jnb2.host-h.net\/?page_id=7708"},"modified":"2018-09-07T08:35:13","modified_gmt":"2018-09-07T08:35:13","slug":"refund-return-policy","status":"publish","type":"page","link":"https:\/\/mavericktelecom.co.za\/refund-return-policy\/","title":{"rendered":"Refund\/Return Policy"},"content":{"rendered":"<p>[vc_row][vc_column][vc_column_text]<strong>1: Unwanted products<\/strong><\/p>\n<p>You can return an unwanted product to us at no charge, provided:<\/p>\n<ul>\n<li>the item is\u00a0<strong>undamaged, unused and unopened;<\/strong><\/li>\n<li>the item is not missing any\u00a0<strong>accessories or parts<\/strong>;<\/li>\n<li>a return is logged via the website <strong>within 14 days\u00a0<\/strong>of delivery or collection.<\/li>\n<\/ul>\n<p>Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).<\/p>\n<p><strong>Changed your mind?<\/strong><\/p>\n<p>Should you have changed your mind, you can return an unwanted product to us at no charge, provided:<\/p>\n<ul>\n<li>the item is <strong>undamaged, unused and unopened<\/strong>;<\/li>\n<li>the item is not missing any <strong>accessories or parts<\/strong>;<\/li>\n<li>a return is logged via the website <strong>within 14 days<\/strong> of delivery or collection.<\/li>\n<\/ul>\n<p>Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).<\/p>\n<p><strong>Want to exchange?<\/strong><\/p>\n<p>Where you have changed your mind and would like an exchange for a product, you can return it at no charge \u2013 provided:<\/p>\n<ul>\n<li>the item is undamaged, unused and unopened;<\/li>\n<li>the item is not missing any accessories or parts;<\/li>\n<li>a return is logged via the website within 14 days of delivery or collection.<\/li>\n<\/ul>\n<p>Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).<\/p>\n<p><strong>Not what you ordered?<\/strong><\/p>\n<p>If we accidentally deliver the wrong product to you, or if the product is not as described on the website, please notify us and we will collect the product from you at no charge.<\/p>\n<p>If the product is missing any accessories or parts, you will need to follow the process set out in section 2 below.<\/p>\n<p>Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).<\/p>\n<p><strong>2:\u00a0Products damaged on delivery<\/strong><\/p>\n<p>Should a product be damaged or missing any parts or accessories at the time of delivery \/ collection, please notify us within 24 hours by logging a return via our website.<\/p>\n<p>We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair \/ replace the product as soon as possible (if such repair is possible\/ we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference).<\/p>\n<p><strong>3:\u00a0Defective products<\/strong><\/p>\n<p>We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects.<\/p>\n<p><strong>What is a defect?<\/strong><\/p>\n<p>A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.<\/p>\n<p>The following will\u00a0<strong>NOT<\/strong>\u00a0be regarded as defects and will not entitle you to a return under this section 3:<\/p>\n<ul>\n<li>faults resulting from normal wear and tear;<\/li>\n<li>damage arising from negligence, user abuse or incorrect use of the product;<\/li>\n<li>damage arising from electrical surges or sea air corrosion;<\/li>\n<li>damage arising from a failure to adequately care for the product;<\/li>\n<li>damage arising from unauthorized alterations to the product;<\/li>\n<li>where the specifications of a product, although accurately described on the website and generally fit for its intended purpose, do not suit you;<\/li>\n<\/ul>\n<p><strong>Standard Warranty: Handsets, tablets and modems<\/strong><\/p>\n<ol>\n<li>All products are supplied subject to the manufacturers and\/or suppliers terms of warranty. Should such warranty terms not accompany the product or packaging, then upon request, we will provide you with specific applicable terms from the manufacturer or supplier of the product. The terms of such warranty will prevail over all other warranties and guarantees.<\/li>\n<li>Your device carries a limited warranty (\u201cLimited Manufacturer Warranty\u201d). Warranty claims are subject to an inspection at an MTN Service and Repair centre. This warranty will be implemented as follows:\n<ol>\n<li><strong>7 day out of box failure<\/strong>: In the event that your device has a manufacturing defect and this is identified and communicated by the customer within the first 7 (seven) days from the date of purchase, the complete unit (with original in box accessories and packaging) can be returned subject to the device being assessed at a MTN Service &amp; Repair centre.<\/li>\n<li><strong>Warranty Assessment<\/strong>: In the event that your device has a manufacturing defect and this is identified and communicated by the customer within 6 (six) months from the date of purchase, the complete unit (with original in box accessories and packaging) can be returned subject to the device being assessed at a MTN Service &amp; Repair centre.<\/li>\n<li><strong>Warranty repair<\/strong>: If you experience any faults and\/or defects with your device within the balance of the warranty period, the device will be repaired in accordance with the terms and conditions of the Limited Manufacturer Warranty.<\/li>\n<\/ol>\n<\/li>\n<li>Software issues will be fixed by a software update and should the same problem persist, only then will the device be treated as defective. These devices will be managed based on the warranty conditions they are classified under.<\/li>\n<li>Third Party Applications and software pertaining thereto that are not manufacturer endorsed or approved may cause device failure or may affect device performance. In such cases, repairs shall be chargeable as a non-warranty repair.<\/li>\n<li>Devices booked in for a forgotten device lock (e.g. PIN, password lock, face unlock or pattern unlock) shall be chargeable as a non-warranty repair.<\/li>\n<li>Bundled in box accessories and batteries carry a separate warranty of between 6 and 12 months. This is determined by the Limited Manufacturer\u2019s Warranty. Details of the applicable warranty will be listed in the User Manual or Manufacturer\u2019s Warranty Card.<\/li>\n<li>The Limited Manufacturer&#8217;s Warranty amongst other factors, does not cover user induced, negligent use, physical\/corrosive damage or moisture intrusion.<\/li>\n<li>Should you experience any problems with your device, you are also entitled to take it directly to your closest MTN store with original packaging and Proof of purchase, the store will facilitate the return of the device to a MTN Service &amp; Repair Centre for the purposes of assessment and fault identification or repairs.<\/li>\n<\/ol>\n<p><strong>7: Charges and refunds<\/strong><\/p>\n<p>If you return a defective product to us, but fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law):<\/p>\n<ol>\n<li>refuse the return;<\/li>\n<li>only replace the item that was returned;<\/li>\n<li>estimate the value of the missing accessories and\/or parts and only credit or refund you in respect of the returned item.<\/li>\n<\/ol>\n<p>If you return a product that does not comply with this policy, you may be liable to reimburse Maverick Telecommunications (Pty) Ltd for the cost of collecting the product from you and the cost of having the product returned to you.<\/p>\n<p>Please note that we only refund to the payment method that you originally used \u2013 i.e. payment by credit card will be refunded to the same credit card, payment by EFT or COD (cash on delivery) will be refunded to your nominated bank account, and payment by Discovery Miles or eBucks will be refunded to your Discovery Miles or eBucks account.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text]1: Unwanted products You can return an unwanted product to us at no charge, provided: the item is\u00a0undamaged, unused and unopened; the item is not missing any\u00a0accessories or parts; a<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund\/Return Policy - Maverick<\/title>\n<link rel=\"canonical\" href=\"https:\/\/mavericktelecom.co.za\/refund-return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund\/Return Policy - Maverick\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text]1: Unwanted products You can return an unwanted product to us at no charge, provided: the item is\u00a0undamaged, unused and unopened; the item is not missing any\u00a0accessories or parts; a\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mavericktelecom.co.za\/refund-return-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Maverick\" \/>\n<meta property=\"article:modified_time\" content=\"2018-09-07T08:35:13+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\">\n\t<meta name=\"twitter:data1\" content=\"6 minutes\">\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/mavericktelecom.co.za\/#organization\",\"name\":\"Maverick Telecom\",\"url\":\"https:\/\/mavericktelecom.co.za\/\",\"sameAs\":[],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/mavericktelecom.co.za\/#logo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/mavericktelecom.co.za\/wp-content\/uploads\/2017\/09\/maverick-logo.png\",\"contentUrl\":\"https:\/\/mavericktelecom.co.za\/wp-content\/uploads\/2017\/09\/maverick-logo.png\",\"width\":330,\"height\":84,\"caption\":\"Maverick Telecom\"},\"image\":{\"@id\":\"https:\/\/mavericktelecom.co.za\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/mavericktelecom.co.za\/#website\",\"url\":\"https:\/\/mavericktelecom.co.za\/\",\"name\":\"Maverick\",\"description\":\"Cellular Phones and Cellular Data\",\"publisher\":{\"@id\":\"https:\/\/mavericktelecom.co.za\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/mavericktelecom.co.za\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/mavericktelecom.co.za\/refund-return-policy\/#webpage\",\"url\":\"https:\/\/mavericktelecom.co.za\/refund-return-policy\/\",\"name\":\"Refund\/Return Policy - Maverick\",\"isPartOf\":{\"@id\":\"https:\/\/mavericktelecom.co.za\/#website\"},\"datePublished\":\"2018-02-14T07:46:25+00:00\",\"dateModified\":\"2018-09-07T08:35:13+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/mavericktelecom.co.za\/refund-return-policy\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/mavericktelecom.co.za\/refund-return-policy\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/mavericktelecom.co.za\/refund-return-policy\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"item\":{\"@type\":\"WebPage\",\"@id\":\"https:\/\/mavericktelecom.co.za\/\",\"url\":\"https:\/\/mavericktelecom.co.za\/\",\"name\":\"Home\"}},{\"@type\":\"ListItem\",\"position\":2,\"item\":{\"@type\":\"WebPage\",\"@id\":\"https:\/\/mavericktelecom.co.za\/refund-return-policy\/\",\"url\":\"https:\/\/mavericktelecom.co.za\/refund-return-policy\/\",\"name\":\"Refund\/Return Policy\"}}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","_links":{"self":[{"href":"https:\/\/mavericktelecom.co.za\/wp-json\/wp\/v2\/pages\/7708"}],"collection":[{"href":"https:\/\/mavericktelecom.co.za\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mavericktelecom.co.za\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mavericktelecom.co.za\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mavericktelecom.co.za\/wp-json\/wp\/v2\/comments?post=7708"}],"version-history":[{"count":0,"href":"https:\/\/mavericktelecom.co.za\/wp-json\/wp\/v2\/pages\/7708\/revisions"}],"wp:attachment":[{"href":"https:\/\/mavericktelecom.co.za\/wp-json\/wp\/v2\/media?parent=7708"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}